Privacy Policy

Your Information. Your Rights. Our Responsibilities.

This notice describes how information about your counseling and health care may be used or disclosed and how you can access that information.

Please review it carefully.

This notice is intended for use if Counseling with Love TX, PLLC is a HIPAA-covered healthcare provider. It should be reviewed against the Practice’s actual covered-entity status and procedures before distribution.

Your Rights: Access and Correction

You may request to inspect or obtain an electronic or paper copy of records we maintain about you.

We generally respond within 30 days as required by applicable law. Lawful extensions and fees may apply.

You may ask us to correct information you believe is inaccurate or incomplete.

If we deny a request, we will explain the reason in writing and describe available next steps.

Your Rights: Communication and Restrictions

You may ask us to contact you in a particular way or at a different address, and we will accommodate reasonable requests.

You may ask us to limit certain uses or disclosures.

In many situations, we may decline. However, we will honor a request not to disclose to a health plan, for payment or healthcare operations, information about a service you have paid for fully out of pocket, unless disclosure is required by law.

Please tell us about such a request in writing before any disclosure.

Your Rights: Accounting, Copies, Representatives, and Complaints

You may request an accounting of certain disclosures made during the preceding six years, subject to legal exclusions.

One qualifying accounting per 12 months is free.

You may request a paper copy of this notice even if you received it electronically.

A legally authorized personal representative may exercise rights on your behalf, subject to applicable law.

You may complain to the Practice or to the U.S. Department of Health and Human Services Office for Civil Rights.

Website: https://www.hhs.gov/hipaa/filing-a-complaint

Phone: 1-877-696-6775

We will not retaliate against you for filing a complaint.

Your Choices

In circumstances in which law allows you to direct us, you can tell us whether to share information with family members, friends, or others involved in your care or payment, and for some disaster-relief situations.

If you cannot tell us your preference, we may act based on professional judgment or law.

We will obtain your authorization when required for marketing, sale of protected health information, and other uses outside those permitted by law.

You may revoke an authorization in writing, except to the extent we have already acted in reliance on it.

How We May Use and Disclose Information

We may use or disclose information to:

Any disclosure is subject to applicable federal and Texas confidentiality requirements.

Counseling-Specific Protections

Psychotherapy notes, as specifically defined under HIPAA and maintained separately from the medical record, generally require written authorization before use or disclosure except for limited legal exceptions.

Ordinary progress notes and the treatment record are not automatically psychotherapy notes.

Federal law and Texas law may impose additional restrictions on certain mental-health and substance-use information.

We follow the stricter applicable rule.

Our Responsibilities

When HIPAA applies, we are required to:

We will not use or disclose information in ways not described here unless you authorize it or the law allows or requires it.

We may revise this notice, including for information already maintained, and will make the current notice available on our website and upon request.

Texas Confidentiality

Texas law may provide protections for professional counseling communications and mental-health records beyond this general summary.

We make disclosures only when permitted or required under applicable law.

Privacy Policy

Your Information. Your Rights. Our Responsibilities.

This notice describes how information about your counseling and health care may be used or disclosed and how you can access that information.

Please review it carefully.

This notice is intended for use if Counseling with Love TX, PLLC is a HIPAA-covered healthcare provider. It should be reviewed against the Practice’s actual covered-entity status and procedures before distribution.

Your Rights: Access and Correction

You may request to inspect or obtain an electronic or paper copy of records we maintain about you.

We generally respond within 30 days as required by applicable law. Lawful extensions and fees may apply.

You may ask us to correct information you believe is inaccurate or incomplete.

If we deny a request, we will explain the reason in writing and describe available next steps.

Your Rights: Communication and Restrictions

You may ask us to contact you in a particular way or at a different address, and we will accommodate reasonable requests.

You may ask us to limit certain uses or disclosures.

In many situations, we may decline. However, we will honor a request not to disclose to a health plan, for payment or healthcare operations, information about a service you have paid for fully out of pocket, unless disclosure is required by law.

Please tell us about such a request in writing before any disclosure.

Your Rights: Accounting, Copies, Representatives, and Complaints

You may request an accounting of certain disclosures made during the preceding six years, subject to legal exclusions.

One qualifying accounting per 12 months is free.

You may request a paper copy of this notice even if you received it electronically.

A legally authorized personal representative may exercise rights on your behalf, subject to applicable law.

You may complain to the Practice or to the U.S. Department of Health and Human Services Office for Civil Rights.

Website: https://www.hhs.gov/hipaa/filing-a-complaint

Phone: 1-877-696-6775

We will not retaliate against you for filing a complaint.

Your Choices

In circumstances in which law allows you to direct us, you can tell us whether to share information with family members, friends, or others involved in your care or payment, and for some disaster-relief situations.

If you cannot tell us your preference, we may act based on professional judgment or law.

We will obtain your authorization when required for marketing, sale of protected health information, and other uses outside those permitted by law.

You may revoke an authorization in writing, except to the extent we have already acted in reliance on it.

How We May Use and Disclose Information

We may use or disclose information to:

Provide and coordinate treatment.

Manage our practice and improve care.

Bill for services.

Meet applicable legal obligations.

Respond to certain public health and safety concerns.

Report suspected abuse or neglect when required.

Respond to serious threats.

Comply with workers’ compensation and health oversight requirements.

Respond to certain lawful requests from courts or law enforcement.

Conduct research where legally permitted.

Any disclosure is subject to applicable federal and Texas confidentiality requirements.

Counseling-Specific Protections

Psychotherapy notes, as specifically defined under HIPAA and maintained separately from the medical record, generally require written authorization before use or disclosure except for limited legal exceptions.

Ordinary progress notes and the treatment record are not automatically psychotherapy notes.

Federal law and Texas law may impose additional restrictions on certain mental-health and substance-use information.

We follow the stricter applicable rule.

Our Responsibilities

When HIPAA applies, we are required to:

Maintain the privacy and security of protected health information.

Notify affected people following a reportable breach as required by law.

Provide this notice.

Follow the terms of the current notice.

We will not use or disclose information in ways not described here unless you authorize it or the law allows or requires it.

We may revise this notice, including for information already maintained, and will make the current notice available on our website and upon request.

Texas Confidentiality

Texas law may provide protections for professional counseling communications and mental-health records beyond this general summary.

We make disclosures only when permitted or required under applicable law.